Home Shipping and Collections Why can't I select the Pickup or Collect option for my order?

Why can't I select the Pickup or Collect option for my order?

Last updated on May 25, 2026

If you find that the Collect option is not available in the cart or checkout, this can be for one of two reasons:

  1. You are not currently logged in, or as a guest checkout you have not yet selected a suburb and postcode.  This is required so that the system can calculate all of the shipping options available.  

  2. We don't have the stock quantity available. You can contact us to request the stock be made available for pickup.