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Customer Service

All about our company, T's & C's and contact details
James
By James
4 articles

Contact Us

Contact us For all inquiries you can phone our office on 02 9391 5201 during business hours (Monday to Friday 9am to 5pm). For customer service, we have a lot of options on our main website, email, chat or book a phone call. We do not have a retail shop but we operate out of a commercial office and customers are welcome to come in and collect orders. Confirmed orders can be collected from our office in Pymble NSW (see our shipping page for details). We ask that you buy online or over the phone before you come in the buy, there is a pick up option on our checkout. Help with finding and installing the right upgrade A good place to start is the Memory Buying Guide.  For installing both RAM and SSD's, there are also Installation Guides and Videos, and the complete library of videos is on our YouTube channel. Shipping Within Australia, we have one shipping rate: Australia Post next day Express Post for $13.95.  More information on shipping (including international destinations) Payment options For instant order processing, pay securely online using PayPal, Visa, Mastercard, or American Express, (no surcharge). We also accept electronic bank transfer payments which may delay shipping of your order by 1 business day while the payment clears.  More information on payments. Returns If it's faulty, we'll replace or refund it. If you change your mind, you can return unused and resaleable memory products within 30 days for a refund on the product price. For other products, you have 14 days. More information on returns. Currency All our prices are in Australian Dollars ($AUD) and include GST for Australian website visitors.

Last updated on May 20, 2026

About Ramcity

Who is RamCity? Put simply, we provide products and services to help you upgrade all kinds of computer systems so they perform better and last longer. From the Home to the Enterprise, we have over 20 years of experience supplying upgrades for Macs, PCs, desktops, laptops and server infrastructure. We are a well established Australian owned and operated company, and have been serving the public since 2003. You can contact us any time during business hours. We believe so strongly in the quality of our products, that we are the worlds first specialist upgrade supplier to offer a 30-day Money-back Guarantee, combined with a lifetime warranty, on every memory upgrade product we sell. That is, you can return any memory upgrade product purchased to us, for any reason, up to 30 days from the date of purchase. Our Mission Our mission is a simple one - we help people live happier and more productive lives. Every day, people use technology for work, for entertainment, for learning, to solve problems, and a myriad of other reasons. When the technology in use is not performing optimally, it results in poor productivity, frustration, and stifled creativity. Through the products and services we provide, we solve problems, restore optimal performance, and extend the useful life of technology, and ultimately bring joy to it's users where none previously existed. Our Core Objective We provide the right upgrade, fast, the first time. What we do To our customers we provide compatible, reliable, high quality technology upgrade components with flexible delivery and payment options, all backed by extraordinary before and after sales service. So enjoy your shopping experience here at www.ramcity.com.au, and we're confident you'll be very happy with your purchase. Thank you for shopping with us! The RamCity Team

Last updated on May 21, 2026